1. Refund Eligibility
Refunds are issued for the refundable portion of a cancelled service, after deducting supplier charges and our non-refundable service fee.
2. Non-Refundable Items
- Government and embassy fees.
- Issued air tickets, unless the fare rules allow a refund.
- Service and processing fees once work has begun.
3. Processing Time
Approved refunds are processed within 7–21 working days, depending on the supplier and the payment method used.
4. Method
Refunds are returned to the original payment method or by bank transfer where required.